Support inbox
An inbox that sorts itself
Before: every morning starts with 60 unread emails and no idea which are urgent.
With AI: each email is read, labelled by urgency and topic, and turned into a ticket, with a suggested reply drafted in your tone. Urgent problems ("my site is down") are flagged to your phone straight away.
Guardrail: replies are drafts until you approve them.
WhatsApp & enquiries
Enquiries answered in minutes, not hours
Before: enquiries arrive by WhatsApp, email and web form, and some get missed.
With AI: common questions (prices, opening hours, "do you cover my area?") get an instant, accurate answer from your own information, and everything else is logged and handed to a person with a summary.
Guardrail: it always says it's an assistant, and never makes promises it can't check.
Websites & servers
A night watchman for your website
Before: you find out your site is down when a customer tells you.
With AI: sites and servers are checked around the clock. Problems are diagnosed from the logs and reported in plain English, and simple, pre-approved fixes (like restarting a failed service) are carried out and logged.
Guardrail: nothing destructive, ever, without a human saying yes.
Content & SEO
First drafts, not blank pages
Before: the blog hasn't been updated since 2023.
With AI: it researches what your customers search for and drafts British-English blog posts, product descriptions and social posts for you to edit.
Guardrail: no invented facts or fake reviews, and nothing is published without your approval.
Online shops
Spot order problems early
Before: a failed payment or stuck order is noticed days later.
With AI: orders are monitored for delays and errors, customer queries about orders get accurate status replies, and product descriptions are drafted from your specs.
Guardrail: refunds and cancellations stay with you.
Admin
The boring bits, handled
Before: hours a week on reminders, summaries and copying information between systems.
With AI: meeting notes summarised, follow-up tasks created, polite payment reminders drafted, and data moved between the tools you already use.
Guardrail: anything sent to a customer is checked first, until you decide otherwise.